Angelo DiSpirito III
Certified Employee Engagement Survey Partner
(401) 322-9250 Ext: 101
The Employee Experience
“How to Attract Talent, Retain Top Performers, and Drive Results”
What is the Employee Experience?
The Employee Experience Definition: The employee experience is the sum of perceptions employees have about their interactions with the organization in which they work.
The employee experience is the operating environment for your people. If this environment is properly structured, it will attract, retain, and engage your employees. The employee experience is governed by three categories or “contracts” that impact the way an individual thinks, feels, and performs.
- The Brand Contract is how the organization or team is viewed publicly. It determines how well the company or team is positioned as an employer of choice. It is measured by understanding what initially attracted employees to work for your organization.
- The Transactional Contract is the explicit employment agreement. It determines how satisfied employees are with their jobs and drives retention.
- The Psychological Contract is the unwritten set of expectations that are implicit in the job. These include expectations regarding Meaning, Autonomy, Growth, Impact and Connection (MAGIC) and drive employee engagement and performance.
The Employee Experience book underscores how to:
- Make the employee experience a core part of your strategy
- Understand and align employee expectations and bridge the “Expectation Gap”
- Establish rock-solid Brand, Transactional, and Psychological Contracts that breed trust and confidence with the organization
- Build an employer-employee partnership in creating something extraordinary
- Turn employee engagement into fuel for customer satisfaction, profit, and growth